ISR Information Products AG
München Office
St.-Martin-Str. 64
81541 München
Phone: +49 (0) 531 1208-300 
Fax:       +49 (0) 531 1208-199
info@isr.de
ISR Information Products AG
Köln Office
Claudius-Dornier-Straße 5b
50829 Köln
Phone: +49 (0) 531 1208-200 
Fax:       +49 (0) 531 1208-199
info@isr.de
ISR Information Products AG
Hamburg Office
Neue Burg 2
20457 Hamburg
Phone: +49 (0) 531 1208-400 
Fax:       +49 (0) 531 1208-199
info@isr.de
ISR Information Products AG
Münster Office
Am Mittelhafen 14
48155 Münster
Phone: +49 (0) 251 9 24 34-0
Fax:       +49 (0) 531 1208-199
info@isr.de
ISR Information Products AG
Headquarters
Lange Straße 61 
38100 Braunschweig
Phone: +49 (0) 531 1208-0 
Fax:       +49 (0) 531 1208-199
info@isr.de

Data protection declaration

1 Responsible persons and contact persons

(1) The person responsible pursuant to Art. 4 No. 7 of the Basic Data Protection Ordinance (DS-GVO):

ISR Information Products AG

Lange Str. 61

38100 Braunschweig

Mail: info@isr.de

Phone: +49 531 1208-0

"Controller" means the natural or legal person who, alone or together with others, decides on the purposes and means of processing personal data.

(2) You can contact our data protection officer at:

Attorney Nils Volmer

meibers.attorneys at law

House Sentmaring 9

48151 Cathedral

Mail: info@kanzlei-meibers.de

Phone: 0251 149891-0

Fax: +49 251 149891-99

2 Encryption

For security reasons and to protect the transmission of personal data and other confidential content, we use SSL or TLS encryption on our website. You can recognize this in the browser line by the character string "https://" and the lock symbol.

3 Your rights

(1) You have the following rights towards us with regard to personal data concerning you:

Right to information,

Right to correction or deletion,

right to limitation of processing,

right of opposition to the processing,

Right to data transferability.

(2) You also have the right to complain to a data protection supervisory authority about our processing of your personal data.

4 Revocation of consent

(1) If you have given your consent to the processing of your data, you can revoke this at any time. Such a revocation influences the permissibility of processing your personal data after you have given it to us.

(2) You can explain the revocation to us under the contact data indicated below.

5 Objection to the processing of your data
(1) You can object to the processing of your personal data at any time, provided that we base the processing on a balance of interests. This is the case if the processing is not necessary in particular for the fulfilment of a contract with you, which is described by us in the following description of the processing. When exercising such objection, we ask you to explain the reasons why we should not process your personal data as carried out by us. In the event of your justified objection, we will examine the situation and discontinue or adapt the data processing, unless we can prove compelling reasons worthy of protection for the processing, which outweigh your interests, rights and freedoms or the processing serves to assert, exercise or defend legal claims.
(2) You have the right to object at any time to the processing of your personal data for direct marketing purposes. If you object to the processing of your personal data for direct marketing purposes, we will no longer process your personal data for these purposes.
(3) You can inform us about your objection using the contact details given below.

6 Hosting of the Website

(1) The services for hosting and displaying the website are provided by Webflow, Inc. 398 11th St, Floor 2, San Francisco, California 94103, USA ("Webflow"). All data processed in the context of the use of our website or in the forms provided for this purpose on our website as described below are processed on the servers of Webflow in the USA.

(2) In cases where personal data is transferred to Webflow in the USA, a Commission adequacy decision pursuant to Art. 45 DS-GVO is available, as Webflow is subject to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework. You can see a current certificate under this link: https://www.privacyshield.gov/participant?id=a2zt0000000TT9jAAG&status=Active .

7 Server log files

(1) When you visit our website, we process the following personal data that your browser transmits to our server (so-called server log files):

IP address

Date of the request

Time of the request

Time zone difference to Greenwich Mean Time (GMT)

Content of the request (specific page)

Access status

HTTP status code

Website from which the request comes

the amount of data transferred in each case

Browser

version of the browser

language of the browser

Operating system

version of the operating system

This information is technically necessary for us to display our website to you and to ensure stability and security. We reserve the right to check the server log files subsequently if there are concrete indications of illegal use.

(2) Pursuant to Art. 6 para. 1 lit. f DS-GVO, the legal basis for processing is the protection of our legitimate and overriding interest in improving the functionality and stability of our website and in statistical evaluations within the framework of a balancing of interests.

(3) We do not store server log files.

8 Contacting us

(1) When you contact us (e.g. via our contact form), the data you provide will be processed by us in order to answer your questions. The provision of personal data is neither required by law nor by contract and is not required for the conclusion of a contract. Without the provision of this data, we cannot answer your questions.

(2) Pursuant to Art. 6 para. 1 letter f DS-GVO, the legal basis for processing is the protection of our legitimate and overriding interest in answering your questions within the framework of a weighing of interests. If your question arises in connection with the initiation or implementation of a contract with us, the additional legal basis for the processing of your data is Art. 6 para. 1 letter b DS-GVO.

(3) A third party provider provides us with the services for hosting and managing our e-mail accounts. All data processed in the context of communication via our e-mail inboxes are processed on the servers of the third party provider.

(4) After complete processing of the contact request, your data will be restricted for further processing and deleted after the legal retention periods have expired, unless you have expressly consented that we may continue to use your data. Further use of your data by us is also possible if this is permitted by law. We will inform you accordingly in this data protection declaration.

9 Application

(1) When you send us an application, the data you provide will be processed by us in order to carry out the application procedure. The provision of personal data is neither required by law nor by contract and is not required for the conclusion of a contract. Without the provision of this data, however, we cannot consider your application. Legal basis for the processing of your data Art. 6 para. 1 lit. b DS-GVO.

(2) After completion of the application process, your data will be restricted for further processing and will be deleted or destroyed at the latest six months after receipt of your rejection or the application documents will be returned to you and any copies deleted or destroyed, unless you have expressly consented that we may continue to use your data. Pursuant to Art. 6 para. 1 letter f DS-GVO, the legal basis for processing is the protection of our legitimate and predominant interest in the defence of claims based on the rejection of an application within the scope of a balancing of interests.

10 Cookies

(1) When using our website, cookies are stored on your computer. Cookies are small text files that are stored on your hard disk in the browser you use and through which certain information flows to the place that sets the cookie. Cookies cannot run programs or transmit viruses to your computer. They serve to enable the use of certain functions of our website, to conduct market research and to make the Internet offer more user-friendly, effective and attractive overall.

(2) We use so-called transient and persistent cookies for our website, the scope and function of which are explained below:

Transient cookies are automatically deleted when you close your browser. This includes in particular the session cookies. These store a so-called session ID, with which different requests of your browser can be assigned to the common session. This allows your browser to be recognized, for example, when you visit various sub-pages of our website. Session cookies are deleted when you log out or close your browser.

Persistent cookies remain on your device so that your browser can be recognized when you return to our website after a previous visit. Persistent cookies are automatically deleted after a specified period, which may vary depending on the cookie.

(3) The storage time of the individual cookies can be seen in the overview in the security settings of your browser. Furthermore, you can set your browser so that you are informed about the setting of cookies and can decide in detail whether you want to accept a cookie or not. In addition, you can generally exclude the acceptance of cookies for certain cases. You can also delete cookies at any time in the security settings of your browser. However, this may mean that you may not be able to use all the functions of our website.

(4) In the following, we provide you with links for typical browsers, under which you can find further information on the administration of cookie settings:

Firefox: https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen

Chrome: http://support.google.com/chrome/bin/answer.py?hl=en&hlrm=en&answer=95647

Internet Explorer / Edge: http://windows.microsoft.com/de-DE/windows-vista/Block-or-allow-cookies

Safari: https://support.apple.com/de-de/guide/safari/sfri11471/mac

Opera: https://help.opera.com/de/latest/web-preferences/#cookies

(5) The legal basis for processing is either Art. 6 para. 1 letter b DS-GVO or, pursuant to Art. 6 para. 1 letter f DS-GVO, the protection of our legitimate and overriding interest in the best possible functionality and stability as well as the user-friendly design of our website and the optimised presentation of our offer within the framework of a weighing of interests.

11 Newsletter with registration

(1) With your consent you can subscribe to our newsletter, with which we inform you about our current interesting offers. The advertised goods and services are named in the declaration of consent.

(2) We use the double opt-in procedure to subscribe to our newsletter. This means that after your registration for our newsletter we will send you an e-mail to the e-mail address you have provided, asking you to confirm that you actually wish to receive the newsletter. If you do not confirm your registration within 24 hours, your data will be blocked and automatically deleted after one month. In addition, we store your IP addresses and the time of registration and confirmation. The purpose of the procedure is to be able to prove your registration and, if necessary, to clarify a possible misuse of your personal data.

(3) After your confirmation we process your personal data for the purpose of sending you the newsletter. The data collected by us when registering for the newsletter will be used exclusively for the purpose of addressing you in advertising by means of the newsletter.

(4) The legal basis for processing is Art. 6 para. 1 lit. a DS-GVO.

(5) You can revoke your consent at any time. Such a revocation influences the permissibility of processing your personal data after you have given it to us. You can explain the revocation to us under the contact data indicated below. Unsubscribing from the newsletter is also a cancellation. You can unsubscribe from the newsletter at any time by contacting us at the contact details below, by clicking on a link in the newsletter to unsubscribe, or by using the appropriate form at https://seu1.cleverreach.com/f/76198-194811/wwu/

(6) After you have revoked your consent to receive our newsletter, we will delete the personal data unless you have expressly consented to further use or we reserve the right to use the data beyond this, which is permitted by law and about which we inform you in this declaration.

(7) We use service providers (advertising agencies, shipping service providers, etc.) for address processing, address management and newsletter dispatch.

(8) The provision of personal data is neither required by law nor by contract and is not required for the conclusion of a contract. Failure to provide personal data means that you will not be able to receive our newsletter.

(9) We would like to point out that we evaluate your user behaviour when sending the newsletter. For this analysis, the e-mails sent contain so-called web beacons or tracking pixels, which represent single-pixel image files stored on our website. For the evaluations we link the data mentioned in § 7 and the web beacons with your e-mail address and an individual ID. Links received in the newsletter also contain this ID. The statistics we collect allow us to improve our website and our services and make them more interesting for you as a user.

The data is collected exclusively pseudonymised, the IDs are therefore not linked to your other personal data, direct personal relationship is excluded.

(10) You can object to this tracking at any time by informing us of the contact details given below. The information is stored for as long as you have subscribed to the newsletter. After a cancellation we store the data purely statistically and anonymously.

Such tracking is also not possible if you have deactivated the display of images in your e-mail program by default. In this case the newsletter will not be displayed completely and you may not be able to use all functions. If you display the images manually, the above tracking takes place.

(11) Pursuant to Art. 6 para. 1 letter f DS-GVO, the legal basis is the protection of our legitimate interest in an optimised presentation and marketing of our website within the framework of a balancing of interests.

12 Google Analytics

(1) This website uses Google Analytics. Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. Google will use this information on our behalf to evaluate your use of the website, to compile reports on website activity and to provide us with other services relating to website activity and internet usage. The statistics obtained enable us to improve our website and our services and make them more interesting for you as a user.

(2) Google Analytics is a service of Google. If you have your habitual residence in the European Economic Area or Switzerland, this service is provided to you by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. If you are not habitually resident in the European Economic Area or Switzerland, this service is provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA94043, USA.

(3) The information generated by the cookies about your use of this website will generally be transmitted to and stored by a server in the United States. For these cases where personal data is transferred to the USA, Google has submitted to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework. You can view a current certificate at this link: https://www.privacyshield.gov/list. However, if IP anonymisation is activated on this website, your IP address will be shortened by Google in advance within member states of the European Union or in other signatory states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to and truncated by Google on servers in the United States.

(4) Pursuant to Art. 6 para. 1 lit. f DS-GVO, the legal basis is the protection of our legitimate and, within the framework of a weighing of interests, overriding interest in an optimised presentation and marketing of our website.

(5) This website uses Google Analytics with the extension "_anonymizeIp()".This means that IP addresses are shortened for further processing, which means that it is not possible to identify individuals. If the data collected about you is related to a person, this is excluded immediately and the personal data is deleted immediately.

(6) The IP address transmitted by your browser as part of Google Analytics is not merged with other data from Google.

(7) This website also uses Google Analytics for a cross-device analysis of visitor flows, which is carried out via a user ID (Google Universal Analytics).

(8) You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent Google from collecting the data generated by the cookie and related to your use of the website (including your IP address) and Google from processing this data by downloading and installing the browser plug-in available under the following link: http://tools.google.com/dlpage/gaoptout?hl=en. as an alternative to the browser plug-in, you can click this LINK to prevent Google Analytics from collecting this data on this website in the future. An opt-out cookie is placed on your device. If you delete your cookies, you must click the link again.

(9) The processed data is automatically deleted after 14 months.

(10) For the evaluation of the collected data we use a service provider within the scope oforder processing.

(11)

Third party information:

- User conditions: http://www.google.com/analytics/terms/de.html

- Overview of data protection: https://support.google.com/analytics/answer/6004245?hl=en

- Privacy policy: http://www.google.de/intl/de/policies/privacy

13 Use of social media plug-ins

(1) We use social buttons from the following social networks: Facebook, Twitter, Xing, LinkedIn. These social buttons are not fully integrated as social media plugins, but only using an HTML link on our website. This integration ensures that no connection is established with the servers of the providers of the respective social networks when you visit our website. If you click on one of the social buttons, a new browser window opens, in which the website of the provider of the respective social network is called up. There you can press the respective Like or Share button. If necessary, you must first enter your login data for the respective social network.

(2) We have no influence on the data and data processing processes collected by the providers of the respective social networks, nor are we aware of the full scope of data processing, the purposes of processing or the storage periods. We also have no information on the deletion of the data collected by the providers of the respective social networks.

(3) Further information on the purpose and scope of data processing by the providers of the respective social networks can be found in the data protection declarations of these providers notified below. They will also provide you with further information about your rights in this regard and setting options to protect your privacy.

Facebook Inc, 1601 S California Ave, Palo Alto, California 94304, USA

http://www.facebook.com/policies

http://www.facebook.com/help/186325668085084

Facebook has submitted to the EU-US Privacy Shield (https://www.privacyshield.gov/EU-US-Framework)

Google Inc, 1600 Amphitheater Parkway, Mountainview, California 94043, USA

http://www.google.de/intl/de/policies/privacy

Google has submitted to the EU-US Privacy Shield (https://www.privacyshield.gov/EU-US-Framework)

Twitter, Inc. 1355 Market St, Suite 900, San Francisco, California 94103, USA

https://twitter.com/privacy

Twitter has submitted to the EU-US Privacy Shield

(https://www.privacyshield.gov/EU-US-Framework)

Xing AG, Gänsemarkt 43, 20354 Hamburg, Germany

http://www.xing.com/privacy

LinkedIn Corporation, 2029 Stierlin Court, Mountain View, California 94043, USA

http://www.linkedin.com/legal/privacy-policy

LinkedIn has submitted to the EU-US Privacy Shield

(https://www.privacyshield.gov/EU-US-Framework)

14 YouTube videos

(1) We have included videos in our website which are stored on https://www.youtube.com and can be played directly from our website.

(2) YouTube is a service of Google. If you have your habitual residence in the European Economic Area or Switzerland, this service is provided to you by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. If you do not have your habitual residence in the European Economic Area or Switzerland, this service is provided to you by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

(3) The Videos are all embedded in "advanced privacy mode", which means that if you do not play the Videos, no information about you as a user will be transmitted to Google. Only when you play the videos will data be collected by Google.

(4) We have no influence on the data and data processing processes collected by Google, nor are we aware of the full scope of data processing, the purposes of processing or the storage periods. We also do not have any information on the deletion of the collected data by Google. Google also maintains servers in the USA. For the cases in which personal data is transferred to the USA, Google has subjected itself to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework. You can view a current certificate at this link: https://www.privacyshield.gov/list.

(5) For further information on the purpose and scope of data processing by Google, please refer to Google's privacy policy below. There you will also find further information on your rights in this regard and setting options to protect your privacy.

- http://www.google.de/intl/de/policies/privacy

15 Google Maps

(1) We use the services of Google Maps on our website. This enables us to display interactive maps directly on the website and enables you to use the map function conveniently.

(2) Google Maps is a service of Google. If you are a resident of the European Economic Area or Switzerland, this service is provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. If you are not habitually resident inthe European Economic Area or Switzerland, this service is provided to you byGoogle LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

(3) We have no control over the data and data processing operations collected by Google, nor are we aware of the full extent of such data processing, the purposes of such processing, or the retention periods. We also do not have any information on the deletion of the collected data by Google. Google also maintains servers in the USA. For the cases in which personal data is transferred to the USA, Google has subjected itself to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework. You can view a current certificate at this link: https://www.privacyshield.gov/list.

(4) For further information on the purpose and scope of data processing by Google, please refer to Google's privacy policy below. There you will also find further information on your rights in this regard and setting options to protect your privacy.

- http://www.google.de/intl/de/policies/privacy

16 Live chat from userlike.com

On our website userlike.com we use a live chat of the company Userlike UG (haftungsbeschränkt), Probsteigasse 44-46, 50670 Köln, Germany. You can use the live chat like a contact form to chat with our employees in almost real time. When the chat starts, personal data is collected.

Date and time of the call,

Browser type/version,

IP address,

operating system used,

operating system used,

URL of the previously visited website,

Amount of data sent.

First name, last name

Email Address

Depending on the course of the conversation with our employees, further personal data may be entered by you in the chat. The nature of this information depends heavily on your request or the problem you are describing to us.

All our employees have been and are trained in the subject of data protection and in the safe and trustworthy handling of customer data. All our employees are obliged to maintain confidentiality and have accordingly signed an addition to their employee contracts to the obligation to maintain confidentiality and to observe data protection.

By accessing the isr.de website, the chat widget is loaded in the form of a JavaScript file from AWS Cloudfront. The chat widget technically represents the source code that is executed on your computer and enables the chat.

In addition, Userlike stores the history of live chats. The purpose of this is to save you from having to go through a comprehensive history of your request and to constantly monitor the quality of our live chat service. If you do not wish this, you are welcome to inform us using the contact details listed below. Saved live chats will then be deleted immediately.

17 Facebook fan page

(1) We operate a Facebook fan page, a service of Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, D2 Dublin Ireland ("Facebook"). We are jointly responsible with Facebook for data processing in connection with the Facebook fan page within the meaning of Art.26 DS-GVO.

(2) To analyze the use of the Facebook fan page, we use the Page Insights service provided by Facebook. Further information on Page Insights can be found at: https://www.facebook.com/business/a/page/page-insights. We use Page Insights for the purpose of evaluating your use of the Facebook fan page. The statistics obtained enable us to improve the Facebook fan page and our services and make them more interesting for you as a user.

(3) According to Art. 6 Para. 1 lit. f DS-GVO, the legal basis is the protection of our legitimate and, within the framework of aweighing of interests, overriding interest in an optimised presentation and marketing of our Facebook fan page.

(4) Facebook alone is responsible for other processing of personal data in connection with our Facebook fan page. We have no influence on the data and data processing processes collected by Facebook, nor are we aware of the full scope of data processing, the purposes of processing or the storage periods. We also do not have any information on the deletion of the collected data by Facebook.

(5) Further information on the purpose and scope of data processing by Facebook can be found in Facebook's privacy policy: http://www.facebook.com/policy.php. There you will also find further information on your rights in this regard and setting options to protect your privacy.

18 How to contact us

If you would like further information on data protection and our handling of your personal data as well as for exercising your rights of objection and revocation, please use the following contact options:

ISR Information Products AG

Lange Str. 61

38100 Braunschweig

Mail: info(at)isr.de

Phone: +49 531 1208-0